Experience has shown us that problems with most translation tools tend to only arise when you start processing “real” data. Loctimize therefore offers support by phone, by e-mail and online via desktop sharing for all the products we train people to use: Across, memoQ, SDL MultiTerm, SDL Passolo, SDL Trados, Wordfast, and so on.
Loctimize’s support service is available from Mondays to Saturdays. We will try and process your enquiry as quickly as we can. This will generally be within a few hours, or within one working day at the latest.
Support tickets: invoicing for support cases via support tickets covering up to 15 minutes. Bills for support will contain a list of all the support you have received within this period.
Support contracts: project-related support for a given period of time.
Problems with stand-alone systems can often be solved online. The installation or maintenance of several workstations and the planning, installation and configuration of server-based systems normally requires work directly on the customer’s premises. We will be happy to support your administrator on site if this is deemed necessary.
Support regarding error messages, file conversion problems, etc.
Analysis in terms of suitability for translation, locking and hiding of content that is not relevant for translation, configuration for file formats (XML, etc.), file conversions
TM clean-up, TM conversion, TM migration between translation tools (TMX), alignment
Setting up terminology databases, conversion of data for integration in terminology databases, export of terminology to various output formats, merging of separate terminology databases, terminology extraction
Support regarding the use of different translation tools in one and the same project and with a view to compatibility issues
Suitability of your system for translation tools
of desktop and server solutions
Reconfiguration and modification of existing systems
Contact us at support@loctimize.com
Please include any relevant data and all files. Confidentiality is guaranteed.
Phone us on this number:
+49 (0) 681 7611567
We use desktop-sharing tools in order to simplify support (netviewer and TeamViewer, among others).
These programs allow one-to-one interaction on the participant’s computer desktop via a secure Internet connection.
By location:
Berlin, Bonn, Saarbrücken, Würzburg, Vienna
By product:
Across, Déjà Vu, memoQ, SDL Passolo, SDL Trados
